Troubles / Feedback

- I didn't receive or can't find my confirmation email. What should I do? A confirmation email is sent immediately after completing the booking and payment process. If you have not received our confirmation email within 24 hours after booking (working day basis), please get in touch with our customer support team to check the booking status and resend the relevant documents. Your confirmation email may have gone into your spam or junk mail folder, so we advise that you also check these fold...

- What do I do if I get technical difficulties while I'm booking? There are many causes that your computer may not perform as expected, such as internet connection issues and hardware problems. However, don't hesitate to get in touch with our customer support if you think that our website might be the cause of the problem. We shall do our best to try and solve the problem.