- I didn't receive or can't find my confirmation email. What should I do?
A confirmation email is sent immediately after completing the booking and payment process. If you have not received our confirmation email within 24 hours after booking (working day basis), please get in touch with our customer support team to check the booking status and resend the relevant documents. Your confirmation email may have gone into your spam or junk mail folder, so we advise that you also check these folders before contacting us.
- I'm not satisfied with the service of my booked product
Please immediately inform the relevant Service Provider (e.g. your hotelier) and representative (where applicable) who will endeavour to put things right. If your complaint is not resolved locally, be sure to get in touch with us via a chatbot on the CONTACT US page, or the Service Provider via its complaint contact details, as soon as possible.
- What do I do if I have a complaint whilst on holiday?
Please immediately inform the relevant Service Provider (e.g. your hotelier) and representative (where applicable) who will endeavour to put things right. If your complaint is not resolved locally, please contact us via a chatbot on the CONTACT US page, or the Service Provider via its complaint contact details, as soon as possible. - I didn't receive the special request on my holiday, what should I do?
Please immediately inform the relevant Service Provider (e.g. your hotelier) and representative (where applicable) who will endeavour to put things right. If your complaint is not resolved locally, be sure to get in touch with us via CONTACT US page, or the Service Provider via its complaint contact details, as soon as possible.