General

- What's included in the price for Transfer services? All taxes, fees, toll road charges are included. - Will my driver speak my language? Our drivers speak their native language & basic level of English. - How can I request suitable pick-up time for our transfer service? When you search the transfer service on our website, you can specify a pick-up time. To avoid delays to your journey, we generally recommend arriving at the airport at least 3 hours before your flight dep...

Airport Transfers

- How do I decide my pick up time for my transfer from the hotel to the airport? When you search the transfer service on our website, you can specify a pick-up time. To avoid missing your flight, we generally recommend you arrive at the airport at least 3 hours before your flight's scheduled departure. Ensure that you get information about how long it would typically take to get to your destination and have some time allowance to cover possible traffic along the way when deciding your pick ...

Children

- Does my baby get a separate seat on the transfer? It is mandatory to use child car seats in Europe for safety reasons. Please indicate your child's correct age at the time of booking to allow us ample time to prepare accordingly. It may be not possible to arrange car seats unless the service provider is notified well in advance. - Are child car seats provided on transfers? Child car seats are required in most of the countries in Europe. Please indicate your child's age and the ne...

Special Requests

- Can I take an electric wheelchair or scooter on the transfer? Our fleet of vehicles may not accommodate electric wheelchairs or scooters, depending on the number of passengers and available luggage space. Please share your requirement by contacting us before you make a booking. We will do our best to offer you a vehicle that meets your needs. - I am travelling with a dog In this case, please make sure you inform us of the size of the dog crate through the special request function...

Troubles

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