Flights

- What is an airline voucher? An airline voucher is a non-cash refund provided by airlines. It can only be used within validity when customers book flights via airlines and deduct the equivalent ticket fare. Voucher transfer or receiving cash in exchange for airline vouchers is not permitted. For more details about airline vouchers, please refer to the airline's policies and regulations. - Can I book a flight on someone else's behalf? Yes, you can book and pay for a flight on some...

- Where can I find the details of my flight booking? You can find your booking details on the "My bookings" page. - How can I get my boarding pass in advance? After completing the online check-in procedure for your flight, you will receive a file with your boarding pass, which you can print out. - Do I have to check-in online before departure? Online check-in is optional but advisable to do prior to your arrival at the airport. Online / mobile check-in reduce the amount...

- I've changed my mind about which seats I want on the plane. Can I change my seats once I've chosen them online? Some carriers allow you to change seats when registering online on the airline's website or in the mobile application for free, but some airlines charge for the service. We recommend you check the details with your airline.

- How old does my baby need to be to fly? Most airlines do not allow an infant under 14 days of age to fly, and some airlines may use different definitions for an infant and a child. Please check with your airline for more information. - Can I book for a child travelling alone? （？） We do not take bookings for unaccompanied children on our site. However, you may be able to book directly with certain airlines, depending on their policies. We apologise for the inconvenience this may ca...

- Can I keep my wheelchair with me in the airport? Yes, you can use your wheelchair at the airport if it's holding type. Upon prior request through the airline or direct request to the airport, you can be provided with a wheelchair to move around the terminal and to board the aircraft at no additional charge. You can also request assistance before boarding the aircraft and after landing. If you plan to bring your wheelchair for your trip, please contact us before you make a booking.

- What is my luggage allowance? Your luggage allowance depends on various things, e.g. airline regulations, type of trip, booking class, alliance membership status/category, etc. Please refer to the conditions of each airline. - What things can't I take in my hand luggage and my check-in luggage? Prohibited for carriage, both in hand luggage and in the check-in luggage of a passenger: - Explosives and objects filled with them - Compressed and liquefied gases - Flammable liqu...

- How do I claim my flight delay compensation? If your flight is delayed significantly, you are entitled to free airport service (free services vary by country and carrier). To find information on alternative flights or refunds, you need to contact the airline or agency that issued your ticket. If you need any support from us, please contact us, and we will do our best to try and assist where possible.