Practical Info

- Where can I cancel or change my tickets? Firstly, it is important to ensure that your flight is subject to Force Majeure rules. You can do this by checking with your airline directly to see if these rules apply in your case. Please keep in mind that not all airlines follow the same policy for refunds and rebookings. - How do I know if my booking was cancelled? After you cancel a booking with us, you should receive an email confirming the cancellation. Please check your inbox, a...

- Do I need travel insurance? We highly recommend taking suitable insurance that covers the destinations, the duration and all members of your planned trip. - Do you offer travel insurance? We do not offer travel insurance, but we advise you to purchase an appropriate policy for your travel. Several websites offer comparisons, which can be an excellent place to start searching for a suitable travel insurance policy.

- How long will my passport need to be valid for when I travel? The length of validity required on your passport to allow you to travel to your destination varies from country to country. You'll need to check with the relevant embassy or consulate before travelling. Ensure that you check early to allow for time to renew your passport if needed.

- Do I need vaccinations? Some travel destinations require you to have specific vaccinations before your travel. We recommend you speak to your doctor or refer to the public websites that provide health information to the general public in the EU and the UK. Examples of websites that could be of use are; European Centre for Disease Prevention and Control (https://www.ecdc.europa.eu/en/covid-19/questions-answers/questions-answers-travel), Fit for Travel (https://www.fitfortravel.nhs.uk/), a...

- I see it is cheaper for a child under six. My child is five now, can I book for that price? The child price applies at the time of service rather than the time of booking. Age confirmation is often requested at service check-in, and you may be asked for a surcharge if a child's age on the service day does not meet the criterion. - Can my child travel alone? The regulations about children travelling alone differ from country to country and dependant on the mode of transport, e.g. ...

- Can I take an assistance dog? The policy for taking guide dogs may differ depending on our partners/service providers' regulations. If you plan to take an assistant dog for your trip, don't hesitate to contact us before you make a booking. We will try our best to support you to fulfil your requirement.

- Can I make payments towards my holiday in a store if I've booked online? Currently, it is NOT possible to make payment for an online booking at one of our H.I.S. Stores. However, you can use your Customer Account, which can be found on the "My bookings" page accessible through the “My Account" section. Alternatively, you can contact us directly to make a payment. Please look at our "What is My Account?" question to check if you've got access to "My Account". - Can I choose a curre...

- Are payments I make through the site secured? When you enter or update your payment information such as; your first and last names, address, credit card number etc., on our website, the data is encrypted and transmitted securely to a licensed and accredited payment service provider (WWW.ADYEN.COM). We do not see or store any of this data in our systems as a measure of safeguarding the security of your information. There is nothing more important than making sure your money is secure and y...

- Who do I contact about my booking? You can find the contact number details on your booking voucher or booking confirmation document. - How do I contact you whilst I'm on holiday? You can find the contact number details on your booking voucher or booking confirmation document. (above two Qs can be combined!)