Accommodations

- Are the prices shown on website page per person or per room? Unless otherwise stated, the price we show is for the room for the entire length of the stay. - Can I book multiple rooms at a time? You can book up to 3 rooms in a single booking. - Do you have hotels where smoking is allowed? Most hotels are non-smoking. However, some hotels offer smoking rooms. If you wish to have a smoking room, we recommend you input your request on the 'Special Request' field on the bo...

- What time is check out at my hotel? Details about your hotel's check-in/check-out stipulated times can be found on the 'Important Information' field of your Booking Screen or your booking confirmation voucher. - I want to check out after the stated check-out time. What should I do? Upon arrival at your hotel, you can request the hotel to allow you to check out late. Be aware that approval of your request may depend on room availability at the time of your stay. You may be char...

- Will a cot be available at the hotel for my baby? You can send your request through the 'Special Request' field on the booking screen; however, we can not guarantee that we shall provide you with a baby cot as this depends on the property you will be staying at. - Is it possible to get an extra bed or cot for a child? Additional costs for extra beds/cots are usually not included in the reservation price unless clearly stated. If you are unsure about the conditions, we recommend c...

- Can my hotel cater for my dietary needs? Most hotels are flexible enough to cater to dietary needs. However, you should send your request through the 'Special Request' field on the booking screen and reach out to the hotel directly to confirm. - Can I use my mobility scooter in the hotel? It depends on the type of hotel you would like to book. Small apartment-type of hotels would most likely not have enough room. On the other hand, if the hotel you are booking is big enough for l...

- Even after I completed the payment online for my booked hotels, why do hotels often request me to show my credit card when I check-in? The hotel needs a credit card on file to charge against for any extras e.g. drinks consumed from the minibar etc. The amount of the temporary hold placed by the hotel on your credit card varies and is typically removed within 5-7 business days. This amount should appear as “pending” when listed among your card's transactions. It is important to note that g...